This month Assist Insurance Services Ltd (Owners of Park Home Assist Insurance) were announced winners of the Personal Lines Broker of the Year Award.

About Park Home Assist Insurance Services

Park Home Assist Insurance is a UK based park home insurance specialist, who have just celebrated their 15 year anniversary. They are one of the UK’s leading providers of residential park home insurance and have over 25,000 park home owners throughout the UK. The way Park Home Assist treat their customers, is at the forefront of everything they do and they’re 100% dedicated to providing the very best customer journey, whether you are contacting them for the first time, renewing your insurance or making a claim. Each of the insurance policies they provide are specifically designed with park home owners in mind and the experience gained over the past 15 years has provided them with an in-depth understanding of park home living.

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Personal Lines Broker of the Year Award
The Personal Lines Broker of the Year Award is a sought after prestigious award and one of the largest within the insurance sector. The award category is primarily focussed on identifying stand out UK brokerages who have achieved sustainable growth, shown the ability to adapt in challenging circumstances and sets the standard for others to follow in the personal lines market. Businesses need to be able to demonstrate this alongside providing outstanding customer service, with the aim of driving repeat business. Any UK broker providing insurance to individuals can submit an entry into the award and this year they received the highest number of submissions in history from insurance brokers.

Due to Covid-19, this year’s award ceremony, which took place on the 11th September, was a virtual one and Park Home Assist were announced winners of the Personal Lines Broker of the Year Award 2020.

Park Home Assist Comments on their Award
Park Home Assist are absolutely delighted to be awarded the Personal Lines Broker of the Year Award and to be recognised by the insurance industry is a fantastic achievement.

Claire Leech, Director at Assist Insurance Services Ltd commented, “When we were nominated for the Personal Lines Broker of the Year Award and then confirmed as finalists earlier this year, we were absolutely delighted, especially since there were so many submissions. To actually win this award really is an achievement we are extremely proud of. Putting our customers first has been paramount within our business and even more so since Covid-19. Even when something might not appear to be commercially in the best interests for the business, if it is right for the customer, then it is the right thing to do. It is that which makes it commercially viable. Customers support businesses which put them at the forefront of a business. We are so passionate about the way we treat and look after our clients and winning this award has reinforced that our approach of sticking to traditional service values, truly is the right thing to do.”


What some of their customers and clients have said about them.....

“Assist are the most customer centric Coverholders that we work for. Their dedication for the ultimate Customer journey is second to none. Assist operate with a true ‘hands on’ approach to how each of their customers’ claims are dealt with, even when the claim is not covered by the policy. They have employed dedicated customer-focussed claims staff, enabling them to work in absolute synergy with our technical claims handlers to ensure the right outcome for their customers every time. Assist demand high standards of customer service and their continued focus in this area is evidenced in the high Net Promoter Scores that their scheme delivers month on month.
Gary Hemsley Director – Strategic Accounts and Business Development, Davies Group Limited

“Canopius have had the pleasure of working with Assist Insurance for over 14 years, during which time they have become a Lloyd’s coverholder with our full support. Assist’s unique approach to the customer experience, particularly at the point of claim, has been challenging for all its partners on specialist lines of business, but in partnership Assist has demonstrated what can successfully be achieved for all parties, evidenced through their profitable growth and client retention underpinned by their unique approach to the customer experience, which is both attentive and professional. We look forward to continued collaborative product and claim innovation, as well as sharing in their continued success for many years to come.” Paul McBrearty Underwriter, Canopius

“Tingdene Parks have worked with Park Home Assist Insurance services (PHAIS) for more than 10 years. Their attention to customer care sets them apart from other Insurance providers in the field.
Dealing with sometimes elderly and vulnerable people the way in which (PHAIS) interacts with our residents from the initial enquiry about premiums to the excellent professionalism and sympathetic handling of claims means we have no hesitation in promoting the services of Park Home Assist.”
Ian Collier, Managing Director Tingdene Parks Ltd.

“Great company, great price. Easy to deal with, always polite and friendly. Explained in detail and a really great quote which I couldn’t refuse. First class service! Especially after all that has happened since March.” Independent Feefo Review

“Excellent service. It's our first time with you & your staff were so helpful. Very good service, easy to understand and very pleasant assistant.” Independent Feefo Review

“Good value for the cover required. The assistant was very friendly, helpful and professional. Made me feel like my business mattered and I was not just another customer. I would recommend them and would certainly use them again.” Independent Feefo Review

Park Home Assist Insurance

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