When the lockdown began in March, Park Home Assist’s first priority was to make sure all of their staff were safe, with the majority working securely from their homes and a very small team working in their Northampton offices, maintaining proper social distancing. Park Home Assist wanted to ensure that there would be absolutely no disruption to the service provided to their customers and would continue to operate business as usual.
Claire Leech Director of the Company said, “We then started to look at ways we could help park home owners to keep them occupied during this period. These are very difficult times for all of us and we understand that for many of our customers being isolated and experiencing various levels of lockdown, the days can be long.”
To help their customers get through this difficult time, the team developed a series of word searches, jigsaw puzzles and quizzes that could be played online, which can be found on their website. Hundreds of people visit the puzzles daily and since the puzzle pages were launched, they’ve been visited more than 37,000 times by people all over the UK.
Everyone at Park Home Assist got involved with the puzzles, whether it was coming up with the words or titles for the word searches, to actually supplying holiday photos to be used for their jigsaw puzzles.
The company took into consideration that not all of their customers have access to websites, so to help those customers to occupy their time, the team developed a puzzle book and posted over 50,000 to park home owners across the UK. The puzzle books consisted of word searches, sudoku’s and crossword puzzles and the answers were available on their website or could be posted to customers, on request.
When the puzzle books started to land at the homes of park home owners, the company received telephone calls, emails and letters, thanking the team for the puzzle books. Some customers even sent in their own photos for the company to use when creating jigsaws.
Claire Leech said, “We are absolutely delighted with the response we have had from park home owners and we are even happier that we have been able to help people during the lock-down, keeping them entertained.”
Park Home Assist wanted to share with you just some of the lovely feedback they have received, as they really appreciate that park home owners have taken the time to contact them with their comments.
"Thank you so much for the kind letter and super little book of puzzles recently received. It was most unexpected and a lovely surprise that couldn’t have arrived at a better moment! Thank you for your thoughtfulness-hugely appreciated. My very best wishes to you all" ????
“Dear Sirs, just had to write and thank you for my lovely surprise. Never had that happen before & I’ve only been with you for 1 yr. I haven’t been outside for the whole of the lockdown, & have run out of crosswords to do. Thank you so much for your thoughtfulness. I’m glad I come to you for assistance.”
“Dear Assist staff, I just wanted to say thank you to you all for my puzzle book and for your thoughtfulness in sending it. I have enjoyed doing the puzzles and have very much appreciated it. I guess we will all hope that things will soon get back to be a little more like normal. Yours Sincerely.”
“Dear Sir/Madam, thank you for your kind gesture of posting me a “puzzle book,” how very thoughtful. Now I will not spend my time looking out the window up at the clouds all day, will be busy puzzling, such a treat indeed. No one knows how long this dreadful disease will last, we shall just have to hope and pray all will be well, so please all of you, “keep safe.”
“I have received a wonderful communication from you this morning which has really lifted my spirits and reminded me that some people and firms aren’t just out for all they can get. I have been in lock-down since the beginning because of my age, underlying problem and mobility. I can walk with sticks but can’t stand unaided or balance safely so even now, when I am allowed out I can’t stand in a queue or balance to open a purse in a shop and my weekly ability helping classes have been halted for over 3 months. Everyone has been wonderful in our village helping the elderly and infirm but when it has come to dealing with a lot of firms they have been less than helpful. I still have not received my car insurance certificate or one to say work was done in our loft in February and has a lifetime guarantee".
Now you have provided me with a free puzzle book and the information that I can reach puzzles on your site. How wonderful. I am trying to keep my brain as active as possible with reading and doing puzzles and hopefully we may be able to get to our holiday lodge fairly soon now if things go well and I will have nature again in abundance surrounding me".
"Thank you for restoring my faith. Funnily enough it has been the Camping and Caravanning Club and clubs involved in craft work who have been the best at keeping in touch with me but not asking outright for something in return. If I get the chance to recommend you to anyone be insured I will sing your praises. Many thanks. God bless.”
Park Home Assist commented, “We will continue to explore how we might be able to support our customers during this time, but we hope you enjoy completing our puzzles in the meantime. We wish you well, and hope you stay safe during these difficult times.”
About Park Home Assist Insurance
Park Home Assist is one of the UK’s leading providers of residential park home insurance and insure more than 25,000 park home owners across the UK. We are 100% dedicated to understanding our customers so that we can tailor their insurance to suit their requirements. All of our policies are specifically designed with park home owners in mind and with more than 15 years’ experience insuring park homes, we truly understand park home living.
You can talk to the team during the Lifestyle Show. See us in Hall 2 - Stand S207
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